Privacy Policy

This policy explains how Gifford Hanson Limited (“we”, “us”, “our”) collects, uses, and safeguards your personal data when you use the ReLet platform and related services.

Company
Gifford Hanson Limited
Registered Address
1 Kilbourn Street, Nottingham, NG3 1BQ
Email
[email protected]
ICO Registration
Z7900034

1. Introduction

Gifford Hanson Limited (“we”, “us”, “our”) operates the ReLet platform and related services. We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy explains how we collect, use, and safeguard your information.

2. Information We Collect

Information You Provide

  • Name
  • Email address
  • Telephone number
  • Property details
  • Landlord/tenant information
  • Billing information
  • Information submitted via forms

Automatically Collected Information

  • IP address
  • Browser type
  • Device information
  • Usage data
  • Cookies and analytics data

3. How We Use Your Data

We process your data to:

  • Provide landlord compliance services
  • Respond to enquiries
  • Deliver reports and documentation
  • Process payments
  • Improve our services
  • Send relevant updates (where consent is given)
  • Comply with legal and regulatory obligations

We do not sell personal data to third parties.

4. Legal Basis for Processing

We rely on:

  • Contractual necessity
  • Legitimate interests
  • Legal obligations
  • Consent (where required)

5. Data Sharing

We may share data with:

  • Compliance contractors (e.g. gas engineers, electricians)
  • Professional advisers
  • Payment providers
  • IT and hosting providers
  • Regulatory bodies where required by law

All third parties are required to maintain appropriate data protection standards.

6. Data Retention

We retain personal data only for as long as necessary to fulfil compliance, legal, accounting, and reporting requirements.

Compliance documentation may be retained for statutory limitation periods.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request erasure
  • Restrict processing
  • Object to processing
  • Data portability
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

8. Cookies

Our website uses cookies and analytics tools to improve user experience and performance. You can manage cookie settings through your browser.

9. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, or disclosure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website.